Privacy Policy & Terms & Conditions

Last Updated: January 30th, 2025

Welcome to Ramp Scaling Systems

Your privacy and the proper use of our AI-powered services are important to us. This document outlines our Privacy Policy (how we collect and use your data) and our Terms & Conditions (rules for using our services).

By accessing rampscalingsystems.com and using our AI-powered solutions, you agree to the following policies.

1. Use of White-Labeled AI Technology

Ramp Scaling Systems provides AI-powered automation solutions using third-party AI software, which we customize, manage, and optimize for our clients. While we configure and support these AI systems, the core technology is maintained by its respective provider. We are not responsible for any outages, malfunctions, or limitations related to third-party software.

2. Information We Collect

We may collect the following data:

Personal Information – Name, email, phone number, and business details (submitted through forms, chatbot interactions, or AI voice calls).
Usage Data – IP address, browser type, device information, and interaction data (via cookies and tracking tools like Microsoft Clarity).
Communication Data – Messages and inquiries sent through our chatbots, AI callers, or customer support channels.
Call Recordings – Calls with our AI voice agent may be recorded for quality assurance, training, and service improvement.

3. How We Use Your Information

Your data is used to:

Provide, optimize, and improve our AI-powered automation services. Automate lead generation, sales engagement, and customer support. Analyze website usage via Microsoft Clarity and other tracking tools. Record AI voice calls for quality assurance and training.Send marketing emails and service updates (you can opt out anytime).

We do not sell or rent your data. For more details on data collection, see Section 7: Privacy & Security.

4. Call Recording Policy

Calls with our AI voice agent may be recorded for quality assurance, training, and service enhancement. By using our AI caller, you consent to call recordings and data analysis. If you do not wish for your calls to be recorded, please contact us before using the service.

5. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools (such as Microsoft Clarity) to:

Improve website functionality and user experience. Analyze visitor behavior and optimize marketing campaigns.Store user preferences for a more personalized experience. By using our website, you consent to our use of cookies. You can adjust cookie settings in your browser.

6. Payments & Subscriptions (If applicable)

Some AI services require a setup fee or monthly subscription as outlined in our service agreements. All payments are final and non-refundable unless otherwise specified in a contract. We reserve the right to adjust pricing and service offerings at any time with notice.

7. Privacy & Security

We take reasonable steps to protect your data, but no online system is 100% secure. You have the right to: Request access, correction, or deletion of your personal data. Opt out of marketing communications at any time. Disable cookies via browser settings. Request deletion of AI voice call recordings by contacting us. For any data-related requests, email us at [email protected]

8. Intellectual Property & White-Labeled Software

While we provide AI-powered automation solutions, the underlying chatbot and AI caller technology is licensed from third-party providers. Ramp Scaling Systems does not claim ownership of the core AI software itself but provides customization, optimization, and management services. Any third-party software updates, bugs, or limitations are outside of our control.

9. Service Limitations & Liability

Our AI services are provided "as is" without guarantees of specific business outcomes.While we strive for accuracy, we are not responsible for any errors, missed appointments, or unintended AI responses. We are not liable for any loss of business, data, or revenue resulting from the use of our AI services. We are not responsible for third-party software outages, bugs, or malfunctions.

10. Our Guarantee

We are confident in our AI solutions and offer a 100% Performance Guarantee: If you don’t see a significant improvement in lead engagement, appointment bookings, or customer support efficiency within the first 30 days, we’ll continue working with you at no extra cost until you achieve measurable results.

11. Termination of Services

We may terminate or suspend access to our services if: There is a violation of these Terms & Conditions. The service is being used for unethical or fraudulent purposes. There is non-payment for subscription-based services.

12. Changes to This Policy

We may update these Terms & Conditions and Privacy Policy at any time. Continued use of our website and services after changes means you accept the revised terms.